Refund Policy – BaseraHub.com

Last Updated: 30/12/2025

BaseraHub.com (“we”, “our”, “platform”) provides paid services that include, but are not limited to:

1. Lead Purchase by Sellers (charged per lead)
2. Property Boost / Promotion Services (paid marketing visibility)

By making any payment on BaseraHub.com, users (“you”, “seller”, “customer”) agree to the terms below.

1. General Policy

• All payments made on BaseraHub.com are for digital services that begin immediately after successful payment.
• All pricing is dynamic and may change at any time without prior notice.
• BaseraHub.com does not guarantee business results such as conversions, sales, finalized deals, or lead responsiveness.

2. Lead Purchase Refunds

Refunds for purchased leads will not be issued under normal circumstances.
However, a refund may be considered in the following exceptional cases:

Not Eligible for Refund:

• Lead did not respond, is not interested, or refuses to deal.
• Seller could not close the deal for personal or business reasons.
• Market conditions, competition, or pricing issues affected outcome.
• Seller purchased the wrong lead or made the purchase by mistake.

If approved, refunds will be issued as wallet credits or service credits; monetary refunds to the original payment source will be approved only at our discretion.

3. Property Boost / Promotion Payments

Payments made for promotional services (Boost / Visibility / Ads) are non-refundable, including but not limited to:

• Property did not get expected impressions or inquiries.
• Seller paused or removed the listing voluntarily.
• Pricing changes after purchase.
• Technical issues caused by user’s device or internet connection.

In case of critical technical failure from our side where service did not start, we may provide:

• Extension of service period, or
• Wallet credit for future boost

Final decision will be made after internal verification.

4. Dynamic Pricing

• Prices for leads and boost services are flexible and may change anytime based on demand, lead quality, marketing cost, or system algorithms.
• Sellers acknowledge and accept the price displayed at the time of purchase.
• No refund or adjustment will be issued due to price variations before or after purchase.

5. Payment Disputes

If you believe a transaction was incorrect, you must raise a ticket at:
support@baserahub.com within 48 hours of the payment.
Please include:

• Registered mobile number
• Payment ID / Transaction ID
• Reason for dispute
• Evidence (screenshots, call logs, etc., if applicable)

We will respond within 7 business days.

6. Abuse of Refund Requests

We reserve the right to deny refund requests if:

• Multiple claims appear fraudulent
• User misuses leads or data in violation of our Terms of Use
• Seller repeatedly requests refunds without valid grounds
• There is evidence of system manipulation or exploitation

Repeated violations may result in account suspension.

7. Governing Law

This Refund Policy is governed by the laws of India and subject to the jurisdiction of courts in UttarPradesh.

Contact Information

For any queries related to this refund policy, please contact:
Email: support@baserahub.com
Website: www.baserahub.com